FAQs

How to find a Saved Draft of a Discussion Thread in D2L?

• Go to the class discussions page and forum.
• On the thread page, click the dropdown menu next to “Filter by”
• Select “Drafts” to view your saved drafts.

Where to refer students for Third-Party D2L Content / Publisher Contacts?
Refer students to their instructor for help with third-party content. If further assistance is needed, escalate or provide the relevant contact:

• Aleks: 1-714-619-7090
• Cengage: 1-800-354-9706
• McGraw Hill: 1-800-331-5094
• Pearson: Contact via available support channel
• Wiley Plus: Chat only
• Respondus Lockdown: Ticket only

How to Print Grades in D2L
In your D2L course, click Grades, then select Print at the top of the page.

Why Does My Grade Say “Dropped”?
Your instructor either dropped the highest/lowest grade in a category or excluded the assignment from the final grade. Contact your instructor for details.

How to Email an Instructor in D2L

• Roster Tool:
  1. Go to Tools > Roster on the Course Navbar.
  2. Select recipients, click the Email icon, compose your message, and click Send.
• Email Tool:
  1. Go to Communication > Email or click the envelope icon in the minibar.
  2. Compose your message, select recipients from the Address Book, and click Send.

What is Honorlock?
Honorlock provides on-demand proctoring via a Google Chrome extension. Visit the Honorlock Student Guide or contact support at honorlock.com for help OR by email at support@honorlock.com.

What to do if D2L login issues happen?

• If unable to access D2L on a specific device, recommend browser maintenance.
• Escalate unresolved issues using the D2L Escalation Template for students or faculty/staff.

What to do if issues come up with course content or eBooks?
Refer students to their instructor or escalate if necessary. Instructors should contact Instructional Technologists for unresolved course access issues via the Help icon in D2L.

Where to refer for Student Remote Learning Assistance?
For technical help, use these forms:

• D2L and Class Collaborate Assistance
• One Access Assistance

For loaner laptops

• Request a Loaner Laptop
• Student Loaner Laptop Login (each laptop has a sticker with this information)

Username is student (all lower case)
Password: Broward1

How to Attach a File in D2L

• In the Attachments area, click Browse to upload a file (max 1GB).
• Ensure the file name isn’t too long or contains special characters.
• For accepted file types, check D2L’s system requirements.

How to Change Your Profile Picture in D2L
For instructions, visit: https://helpdesk.broward.edu/TDClient/3072/Portal/KB/ArticleDet?ID=160259.