FAQs

Q. My refund check is expired or voided. What should I do?
A. All refunds are processed through Bankmobile. You will need to contact Bankmobile at 1-877-327-9515.

Q. How do I change my refund preference?
A. To check which option you selected or to change the option selected:

• Step 1: Visit BankMobileVibe.com.
• Step 2: Log in with the email and password you created for your account.
• Step 3: Click the Refunds tab at the top of the page.
• Step 4: Select Refund Preference and follow the steps.

You can also select your refund preference in your myBC:

• Step 1: Log into myBC student portal
• Step 2: Follow these steps:
  • Find the My Financials tab
  • Click the BankMobile button
• Step 3: Select how you would like to receive your money.

Should you have any questions, please contact BankMobile Customer Care at 877-327-9515.

Q. I never received my refund check. What should I do?
A. Refund checks are mailed within 5-7 business days. Log into your account at bankmobilevibe.com to verify that your mailing address is correct. You should also log into your student portal to verify your mailing address is correct.

If you have already set up a refund preference with BankMobile:

• Step 1: Log into bankmobilevibe.com.
• Step 2: Click the Refunds tab at the top of the page.
• Step 3: Click Refund Status which will show what your preference is and when your refund was mailed and to what address or what bank account it was transferred to and when it was sent.

If you have not set up your BankMobile Account:

• Step 1: Go to www.refundselection.com.
• Step 2: For new users: Create an account using the personal code either obtained from the refund selection kit or by clicking the Need a Code? at the bottom of the webpage.
• Step 3: Click Get Started.
• Step 4: Create Login information (email, password, shared secret).
• Step 5: Agree to Terms and Conditions.
• Step 6: Click Continue.
• Step 7: Select Refund Preference, Direct Deposit or Paper Check.
• Step 8: Provide Bank Information or Verify Address.
• Step 9: Set up Personal Profile.
• Step 10: Once you are logged into your account, you will see when and where a check has been sent.

If you have already confirmed that a check was mailed and it has been more than 5-7 business days, your refund may be delayed due to an incorrect address. If the address the check was mailed to is incorrect, log into bankmobilevibe.com and correct your address. Then call BankMobile Customer Care at 1-877-327-9515 and request that the check be voided and reissued.

If you have already confirmed that a check was mailed to the correct address and it has been more than 5-7 business days, please contact BankMobile Customer Care at 1-877-327-9515 and request that the check be voided and reissued.

Q. If my class was cancelled or dropped, will I get a refund?
A. If the college cancels your course, you are entitled to a refund of tuition and fees. Refunds are awarded based on the timing of when the student withdraws or is dropped from classes. Be aware the college may offer a replacement course.

If you had not yet paid for your classes (i.e. waiting on financial aid or you are in an established payment plan), then any refunds from dropping classes will appear on your account as a reduction in your amount due and may not actually be sent as a monetary refund.

*Note: Self-pay students who paid with a credit card will be refunded to the most recent credit card used. Payments made by cash, check, money order or debit card will be refund through your BankMobile refund preference.

Q. How do I set up direct deposit?
A. To set up direct deposit:

• Step 1. Log into myBC
• Find the My Financials tab
  • Click on the BankMobile button
• Step 2. Follow the prompts:
  • The student must ensure that they sign up using their Broward College student email address.
  • The verification code must be entered correctly (date of birth in YYYYMMDD format plus the last 4 digits of the student ID number).
• Step 3. Select how they want to receive their refund: Direct Deposit

You can watch a video about how to receive your refund here.

*Note: If the student canceled their card and the bank account is closed, the student must bring in documentation to the Cashier’s office showing that the account has been closed. They will hold the funds from automatically processing back to the card and have a check issued.

If you fail to update your direct deposit information and the refund is sent to a closed account that is in bad debt status with the financial institution, the college is not responsible for the intercepted refund.

*If you have already created an account with BankMobile, but do not remember your login information, you are able to retrieve your email and/or reset your password by: 

• Step 1. Go to the BankMobile website: www.refundselection.com.
  • Click on the Log In link.
• Step 2. Click on Forgot Login Information
• Step 3. Select I forgot my email or I forgot my password
• Step 4. Follow the prompts.

Should you have additional questions, please contact BankMobile at 1-877-327-9515 or 954-201-7434.

Q. How and when will I receive my refund?
A. Click Here to know.